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Frequently Asked Questions

BoxOfDocs is a robust collection of public and member contributed municipal policies, practices, and support documents from leading municipal governments.

BoxOfDocs uses advanced technologies to collect, sort, and organize municipal documents so that you find what you need faster. This means that when you use BoxOfDocs, you save time on repetitive tasks and can focus on higher priority goals!

We use machine learning (artificial intelligence) to visit municipal websites and acquire public content. From there, we cleanse and organize the information we’ve gathered and re-visit regularly to ensure that our database is the most up-to-date source of information available.

BoxOfDocs’ search, filter, & sort approach to finding documents means that you have more control over the quality and number of results you see. You will have fewer results, but those results will be truly meaningful and useful to the work you’re doing right now!

We guarantee that you will have high quality, member-supported content. If you are not satisfied with any aspect of the products and services that we offer, we invite you to chat with us to resolve any concern within two business days from the date of contact.

Click the in-app “Help” section to connect with us, or:

Call: 1.800. 440.1831

BoxOfDocs has easy-to-meet minimum requirements. We recommend that you are using Windows X* with Google Chrome, Mozilla Firefox, or Safari IOS X* with the latest browser version to ensure the best possible experience. 

While we know that some of our users may be using other browsers or versions of those browsers, we can’t guarantee that you will have the same high-quality experience using older browsers. If you find yourself seeing a spinning wheel or hourglass, it’s usually a sign that it is time to upgrade your browser.

BOD is an online web platform that works on all web browsers such as Chrome, Internet Explorer, Firefox, and Safari. We support Windows, Apple and Android operating systems.

The search function works like almost any other search engine, with one exception – it’s industry specific. You won’t find advertising or millions of results, just municipal documents.

When you search, filter & sort, you eliminate an incredible number of irrelevant results.

Simple search relies on keyword entry that produces millions of results and paid advertising. When you add a filter by geography, population, peer groups, and document types, you are able to quickly limit and increase the quality of results.

When you add an additional sort function to results that are already filtered, the quality of your results improves even more. The end product is the best quality documents in a nice tight package.

Our servers are secure and cloud-hosted in multiple locations to guarantee that you will be up and running 99.8% of the time.

BoxOfDocs is updated with documents every day.

If your searches are taking too long to return results, there is a good chance that you are using an old browser version. Make sure you are on the latest version of Google Chrome, Mozilla Firefox, or Safari (for IOS).

If this doesn’t solve the issue, contact us.

Yes. If you want to share your documents on BoxOfDocs, it’s very easy! Please contact us and we can walk you through it.